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Last updated: 30 August 2026
By placing a booking or submitting a service request through this app, you agree to these Terms and Conditions. Bookings are confirmed only upon receipt of a confirmation reference number.
In accordance with section 34 of the Electronic Transactions Act 4 of 2019, the following supplier information is provided:
Registered name: Lock & Key Home CC
Place of business: 41 Tal Street, Windhoek, Namibia
Telephone: +264 61 226 741
Mobile: +264 81 128 7660
Email: bookings@lockandkeyhome.com
Fax: Not available
3.1 Before a booking is finalised, you are given the opportunity to review the full details of your service request, correct any errors, and withdraw from the transaction without obligation.
3.2 A booking is only placed once you have actively confirmed your submission. No charges are incurred before confirmation.
4.1 Bookings that involve a call-out must be cancelled at least 45 minutes before the scheduled appointment time.
4.2 Late cancellations will incur a call-out fee.
4.3 Walk-in bookings may be cancelled at any time without charge.
4.4 To cancel, use the cancellation link in your confirmation email or contact us at +264 61 226 741.
4.5 Completed jobs not collected within 30 days of notification will be subject to disposal. Before any disposal or sale to recover costs, Lock & Key Home CC will make reasonable efforts to contact the customer using the details provided at the time of booking. If no response is received within 14 days of such notice, the items may be sold or disposed of. Lock & Key Home CC accepts no liability for uncollected items after this period.
5.1 In accordance with section 35 of the Electronic Transactions Act 4 of 2019, you are entitled to cancel any service booked through this app without reason and without penalty within seven (7) days after the date on which the booking agreement was concluded.
5.2 This right does not apply where the service has already been performed in full with your express prior consent (for example, an emergency lockout that has been completed).
5.3 To exercise this right, notify us in writing at bookings@lockandkeyhome.com or by telephone at +264 61 226 741 within the seven-day period.
6.1 Where a booking is cancelled in accordance with the cooling-off period (section 5) or where a cancellation right arises due to our failure to provide required information, you are entitled to a full refund of any payment already made.
6.2 Refunds will be processed within thirty (30) days of the date of cancellation, using the original payment method where possible.
6.3 Where a refund is due following a cancellation under section 4, any applicable call-out fee will be deducted before the balance is refunded.
7.1 In-store: Cash, card, or EFT.
7.2 On-site: Cash or card swipe only.
7.3 All prices in Namibian Dollars (N$) including VAT.
7.4 Full payment due upon completion unless otherwise agreed.
8.1 In accordance with section 34(5) of the Electronic Transactions Act 4 of 2019, Lock & Key Home CC utilises a payment system that is sufficiently secure with reference to accepted technological standards.
8.2 All data transmitted through this app is encrypted using HTTPS/SSL protocols. Card payment details are processed by our authorised payment gateway and are not stored on our servers.
8.3 Lock & Key Home CC accepts liability for any damage suffered by a consumer as a result of a failure to maintain adequate payment security, as provided for in section 34(6) of the Act.
9.1 Services performed with reasonable care and skill.
9.2 Durations are approximate.
9.3 We may decline jobs if conditions are unsafe.
9.4 Parts costs will be advised before proceeding.
10.1 Upon confirmation, you will receive a confirmation email containing the full details of your transaction, including the service requested, date, time, and any quoted fees.
10.2 Booking records are retained for a minimum of twelve (12) months from the date of service completion.
10.3 You may request a copy of your booking record at any time within the retention period by contacting us at bookings@lockandkeyhome.com.
11.1 Photos used solely to prepare for your service.
11.2 We do not share personal information with third parties except as required by law.
11.3 Data processed per the Electronic Transactions Act 4 of 2019.
12.1 Liability limited to the service fee paid.
12.2 Not liable for pre-existing damage unless caused by our negligence.
12.3 Emergency services may require forced entry; you confirm lawful access.
13.1 Workmanship guaranteed for 30 days.
13.2 Product warranties per manufacturer terms.
14.1 In the event of a dispute, the parties will first attempt to resolve the matter through direct negotiation using the contact details in section 2.
14.2 If unresolved within fourteen (14) days, you may lodge a complaint with the Online Consumer Affairs Committee established under section 40 of the Electronic Transactions Act 4 of 2019.
14.3 Nothing in this clause prevents either party from seeking relief through the Magistrate\'s Court, Windhoek.
These terms are governed by the laws of the Republic of Namibia, including the Competition Act 2 of 2003 and the Electronic Transactions Act 4 of 2019. Any dispute not resolved under section 14 shall be subject to the jurisdiction of the Magistrate\'s Court, Windhoek.
We may update these terms from time to time. Material changes will be communicated via the app or by email to customers with active bookings. Continued use of the booking app constitutes acceptance of the current terms as published.
Lock & Key Home CC
41 Tal Street, Windhoek, Namibia
+264 61 226 741
bookings@lockandkeyhome.com
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